Assistant Front Office Manager

About the role

Grand Hyatt Barcelona is seeking a dynamic Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences and operational excellence across the hotel’s front desk operations.

Key responsibilities

• Assist in overseeing daily Front Office operations, including arrivals, departures, VIP stays and special requests.
• Lead, coach and develop Front Office team members to maintain high engagement and performance.
• Act as a primary contact for guest relations, handling concerns and service recovery professionally.
• Coordinate closely with Housekeeping, Reservations, Engineering and other departments to ensure seamless hotel operations.
• Support recruitment, onboarding, training, scheduling and performance management processes.
• Monitor operational standards, identify improvement opportunities and help achieve departmental goals.
• Ensure compliance with Hyatt brand standards, company policies and health‑safety procedures.
• Assist with revenue optimisation, room inventory management, billing accuracy and financial controls.
• Lead shift briefings and maintain effective cross‑department communication.

Required profile

• 2–3 years of experience in a Front Office supervisory or management role, preferably in luxury hospitality.
• Strong leadership, communication and problem‑solving abilities.
• Fluent in Spanish and English; additional languages are a plus.
• Flexibility to work various shifts, weekends and public holidays.
• Ability to manage multiple priorities in a fast‑paced environment while maintaining attention to detail.

Required skills

• Proficiency with Opera Cloud or similar Property Management Systems (PMS).
• Strong knowledge of reservation systems.
• Competence in Microsoft Office applications.