I2C DS Collection & Dispute Management Team Lead

About the role

DePuy Synthes is recruiting a Team Lead for its I2C Collections & Dispute Management function within the Global Services Finance team, part of the Invoice to Cash process. The role manages and oversees end-to-end service delivery of collections and dispute resolution for specific business units and markets. It is advertised for Madrid, Spain, Prague, Czechia and Manila, Philippines, and the application is treated as a single submission.

Key responsibilities

• Own strategic management of customer collections and open receivables for complex, high-value accounts, using negotiation and advanced dispute resolution to optimise cash flow, DSO and mitigate credit risk.
• Lead performance management of collection KPIs against SLAs, and perform AR forecasting, trend and root cause analysis.
• Oversee and make decisions on Sales Order Releasing within defined authority limits, escalating risks appropriately.
• Own the end-to-end dispute lifecycle for high-risk or high-revenue accounts, acting as a senior SME for complex, non-standard disputes.
• Manage credits, revenue adjustments and reconciliations, and guide and escalate complex customer and revenue issues internally.
• Take part in or lead customer-facing negotiations to protect revenue and strengthen long-term relationships.
• Drive process improvements, leverage technology and tools, and maintain audit readiness and controls compliance.
• Partner with Customer Service, Sales, Supply Chain, Deliver Revenue and Finance teams, and support leadership with analysis, executive reporting and special projects.

Required profile

• Bachelor's degree or equivalent, preferably in accounting, finance or a related discipline; CPA, CMA, MBA or similar certifications preferred.
• 4-6 years of relevant experience, including end-to-end Invoice to Cash exposure (cash applications, credit management, collections/dispute management).
• Fluent English and Spanish, spoken and written.
• Preferred: healthcare/pharma industry experience, BPO or shared services background, digital/intelligent automation experience, and knowledge of SAP.

Required skills

• Microsoft Office and ERP proficiency; knowledge of SAP preferred.
• Advanced negotiation, communication and stakeholder influence skills.
• Ability to present results and strategies to senior leadership.

What we offer

• Base pay range of EUR 44,000 to EUR 70,840.
• Annual bonus, vacation days, parental leave of at least 12 weeks, bereavement and caregiver leave, well-being reimbursement and health programmes.
• Service anniversary and recognition awards, and insurance plans for eligible employees and dependents.