Sales Development Representative (SDR)

About the role

Hive Careers is hiring Sales Development Representatives (SDRs) with experience in a call centre or outbound sales environment. The SDR makes outbound calls, generates qualified leads, engages prospective clients and schedules discovery meetings to support business growth across five service areas: Recruitment, Staffing, Career Development, Technology and Engineering.

Key responsibilities

• Make daily outbound calls to introduce the company's services and generate business opportunities.
• Identify and qualify leads through cold calling, email and other outreach channels.
• Engage business owners, managers and decision-makers to identify their needs.
• Schedule discovery meetings for the business development team.
• Communicate service offerings, handle objections and keep prospects interested.
• Follow up with potential clients promptly to improve conversion rates.
• Maintain accurate call logs, client information and sales activity in the CRM system.
• Meet or exceed targets for outbound calls, qualified leads and scheduled meetings.
• Report regularly on sales activities, pipeline progress and performance, and collaborate with internal teams on client acquisition.

Required profile

• At least five CXC/CSEC subjects, including English Language and Mathematics.
• Minimum two years of experience in a call centre, preferably in outbound sales, telemarketing, lead generation or appointment setting.
• Proven ability to make outbound calls and meet performance targets.
• Strong communication, persuasion and objection-handling skills; experience with call centre metrics and KPIs.
• Ability to work independently in a remote environment, with good time management and multitasking.
• Preferred: experience in a sales-focused BPO or call centre campaign, cold calling, B2B sales or appointment setting, and engagement with international clients in the Caribbean or US markets.

Required skills

• Familiarity with CRM systems and platforms, lead tracking and sales pipeline management.
• Good computer skills and telephone etiquette.