Spa & Wellness Assistant Manager

About the role

The Spa Assistant Manager supports the day-to-day operations of the spa at Four Seasons Resort Mallorca at Formentor, ensuring an exceptional guest experience, smooth team coordination and adherence to service standards. The role assists the Spa Manager in supervising staff, managing schedules, maintaining operational excellence and driving revenue through outstanding service and team performance.

Key responsibilities

• Assist the Spa Manager in overseeing daily spa operations and ensuring high-quality guest services.
• Supervise spa staff, providing training and support to enhance their performance and service standards.
• Monitor inventory levels of spa products and equipment and assist with ordering as needed.
• Address guest inquiries and concerns promptly to ensure satisfaction and resolve issues.
• Collaborate with the management team to develop and implement spa promotions and programs.

Required profile

• Leadership skills: able to assist the Spa Manager in overseeing daily operations and managing a team of therapists and spa staff.
• Experience supporting staff training, development and performance management.
• Ability to handle issues with guests or staff professionally and promptly.
• Attention to detail so the spa environment stays clean, well organized and meets luxury standards.
• Strong communication skills, liaising between the spa team and guests.
• Interest in the spa and wellness industry, keeping up with trends and innovations.

Required skills

• Solid understanding of spa treatments, products and wellness services.
• Ability to help manage bookings, staffing schedules and inventory.
• Ability to assist in managing spa revenue targets, costs and profitability.