Technical Support Consultant – Hybrid (Malaga)

About the role

As a Technical Support Consultant you will assist SD Worx customers in maximizing the value of the SD Worx App and Portal. You will work closely with HR professionals and end‑users, handling technical queries, login issues, and platform‑related questions through digital channels and phone support. The role is part of a small, international team where collaboration and customer satisfaction are paramount.

Key responsibilities

• Provide first‑line technical assistance for the SD Worx App and Portal via chat, email, and phone.
• Diagnose and resolve login problems, configuration issues, and functional queries.
• Escalate complex incidents to higher‑level support while maintaining clear communication with customers.
• Document solutions and contribute to the knowledge base for future reference.
• Collaborate with team members to share best practices and improve support processes.

Required profile

• Strong communication skills in English, with the ability to explain technical concepts to non‑technical users.
• Customer‑focused mindset and a proactive approach to problem solving.
• Ability to work effectively in a hybrid environment, balancing remote and onsite activities.
• Team player who values knowledge sharing and continuous learning.

Required skills

• Experience with the SD Worx App and Portal (SaaS HR platform).

What we offer

• Hybrid work model based in Malaga.
• Opportunity to join an international team of seven colleagues.
• Professional development in a leading European payroll and HR services provider.