Vendor Management Office Lead (m/f/d)

About the role

Fresenius Kabi is looking for a Vendor Management Office Lead to define, establish and continuously develop the global vendor governance model for IT Operations. The role brings vendor performance, commercial and contractual governance, risk, compliance, reporting and cross-provider coordination into one coherent operating model. It does not replace service ownership, Procurement, Legal, Finance or day-to-day service management, but creates the governance framework, decision forums, information and escalation paths that let those functions work together.

Key responsibilities

• Define and evolve the Vendor Management Office mandate, capabilities, governance principles, decision rights and interaction model, keeping clear boundaries with service owners, Procurement, Legal, Finance and delivery teams.
• Establish a lean, scalable operating model covering vendor management, contract management, performance reporting, risk, compliance and service integration.
• Assess current vendor-management activities, consolidate fragmented ownership where appropriate and build a phased roadmap from an initial service-transition focus toward broader global coverage.
• Create a consistent segmentation and governance approach for strategic suppliers and vendor-delivered services, including ownership, review cadences, measures, risks and escalation routes.
• Design and chair operational, tactical and strategic supplier governance forums, with effective escalation paths for material or recurring issues.
• Define standards for vendor scorecards, executive reporting, action tracking, risk visibility and decision records.
• Oversee vendor performance, SLA adherence, service commitments, relationship health, commercial exposure and risks while protecting service continuity and Fresenius Kabi's interests.
• Connect contractual obligations with operational performance to inform service reviews, commercial actions, renewals, sourcing decisions and corrective measures.
• Coordinate cross-provider governance across internal teams and third-party providers, and provide functional leadership across Vendor Management Office roles.

Required profile

• Bachelor's degree or comparable professional experience in IT, business, procurement, finance, law or a related area.
• 7+ years of experience in IT vendor management, supplier governance, IT service management, sourcing, contract management or outsourced service delivery in a complex global organisation.
• Experience establishing or leading a Vendor Management Office, SIAM capability, multi-provider governance model or comparable cross-functional governance function.
• Strong stakeholder-management and influencing skills across IT, Procurement, Legal, Finance, Risk, Quality, regional teams and external providers.
• Fluent English and comfort working across countries, cultures and organisational boundaries.

Required skills

• Vendor performance management, SLAs and KPIs, service reviews, commercial and contractual governance, risk management and continuous improvement.
• Experience with strategic technology providers in complex managed-service or multi-provider environments.
• Ability to define governance models, roles, decision rights, processes, forums, reporting standards and improvement roadmaps.
• Good understanding of ITSM practices, service integration and platforms such as ServiceNow as governance enablers.