Account Manager – Publisher Success (Spain)

About the role

Refinery89, a Dutch AdTech company based in Madrid, is looking for an Account Manager to lead relationships with premium Spanish‑speaking publishers. You will act as the main point of contact, ensuring strong performance, high satisfaction, and long‑term retention through proactive support and data‑driven guidance.

Key responsibilities

• Manage and grow relationships with premium publisher accounts in Spain via email, WhatsApp, and calls.
• Monitor, analyze, and interpret performance metrics to identify optimization and growth opportunities.
• Take full ownership of publisher issues, coordinating internally to resolve them and keep publishers informed.
• Develop a deep understanding of the publisher monetization ecosystem and identify upsell and expansion opportunities.
• Share publisher feedback and market insights with internal teams to improve products and workflows.
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) with key partners.
• Maintain high standards of communication, including fast response times, proactive updates, and clear closure of all issues.

Required profile

• Native or fluent Spanish with medium to high proficiency in English.
• 2–3 years of experience in AdTech, digital advertising, or related fields.

Required skills