Advisory Solution Consultant - Telecommunications

About the role

ServiceNow is hiring an Advisory Solution Consultant in Madrid for its Solution Consulting team, supporting Solution Sales with a strong focus on the telecommunications industry. The role is hands-on technical consulting: guiding customers through complex transformation initiatives, shaping account strategy and acting as a trusted advisor to customers, Sales, Product Management and executives.

Key responsibilities

• Support product sales as a technical and domain expert within a client-facing sales team, focusing on telecom operators and service providers.
• Lead discovery workshops to understand customers' business challenges, operational models and technology landscape, and deliver product demonstrations aligned to telecom use cases.
• Engage with customers on industry-specific processes such as service operations, network workflows, customer service models, order and case management and operational efficiency.
• Answer product and technical questions from customers, partners and colleagues, linking platform capabilities to telecom operating realities.
• Work with Sales to develop account strategies and advance opportunities in the telecom vertical.
• Give feedback to Product Management on enhancements that better meet telecom customer needs.
• Share best practices and assets with other consultants and mentor team members in the telecom domain.
• Stay current on market trends and support marketing events, executive briefings, conferences, user groups and trade shows.

Required profile

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Strong experience in the telecommunications industry, including major providers such as Telefónica, Vodafone or Orange.
• Experience collaborating with Product Management, Product Marketing, partners and Professional Services.
• Ability to act as a trusted advisor in a complex customer environment and to mentor others.
• Fluent in English and Spanish.

Required skills

• Experience integrating AI into work processes, decision-making or problem-solving.
• Proficiency with ServiceNow or strong technical expertise with cloud software solutions.
• Territory management skills, including pipeline building and close partnership with Sales.