Ayudante de Recepción

About the role

The Reception Assistant supports the front‑desk operations of Barceló Emperatriz, ensuring smooth check‑in and check‑out processes and delivering high‑quality service to guests.

Key responsibilities

• Prepare and process all documentation required for guest check‑in and check‑out.
• Maintain cleanliness and order of the reception area and its furnishings.
• Answer incoming telephone calls and manage external communications.
• Handle currency exchange transactions for guests.
• Coordinate with the kitchen and dining areas to fulfill guest requests.
• Provide guests with information, address inquiries, and resolve complaints.

Required profile

• Medium‑level vocational training in Hospitality and Tourism (Ciclo Formativo de Grado Medio).
• At least 1 year of experience in a similar front‑desk or reception role.
• High proficiency in English; additional language is a plus.
• Basic knowledge of office software and reservation systems is valued.
• Strong adaptability, teamwork orientation, customer focus, communication abilities, and problem‑solving skills.

Required skills

• Office software (e.g., MS Office)
• Reservation system software

What we offer

• Flexible, collaborative work environment with a focus on responsibility.
• Opportunities for geographical mobility across Barceló hotels worldwide.
• Clear career development plans and access to top‑tier training programs.