Business Management System (BMS) Manager - Europe

About the role

Turner & Townsend is looking for an experienced Business Management System (BMS) Manager to lead the development, governance and continuous improvement of its European Business Management System. The role drives consistency, compliance, knowledge sharing and operational excellence across several countries.

Key responsibilities

• Manage and develop the European BMS, including tools, templates, guidance, training materials and document control.
• Ensure key business processes are clearly documented and accessible.
• Deliver monthly compliance and BMS KPI reporting to regional leadership.
• Manage ISO certifications, external audits and certification body relationships.
• Capture lessons learned from projects, client feedback, audits and reviews and turn them into practical guidance.
• Partner with the Quality Assurance Manager on reviews, audits and continual improvement.
• Develop training, promote best practice and support adoption of company processes across Europe.
• Drive knowledge sharing and rollout of digital and AI-enabled tools.
• Depute for the Head of Quality & Assurance when required.

Required profile

• IRCA Certified Lead Auditor (ISO 9001, ISO 14001 or ISO 45001) or an equivalent degree-level qualification in quality, business management or a related discipline.
• Background in construction, engineering, property, project management or consultancy.
• Proven experience managing Business Management Systems, including processes, document control, governance, reporting and continuous improvement.
• Experience leading change initiatives across multiple countries and cultures.
• Fluent English; additional European languages highly desirable.
• Willingness to travel regularly across Europe.

Required skills

• Strong understanding of ISO management systems and certification requirements.
• Digital technologies, knowledge management systems and AI-enabled tools; experience with prompt engineering, AI agents or ISO 42001 is advantageous.
• Excellent communication, facilitation and training skills.