Cruise Expert

About the role

Join Costa’s Barcelona team as a Cruise Expert, the voice that guides travelers to unforgettable sea journeys. You will handle inbound and outbound sales calls, manage reservations, and provide top‑tier customer service across multiple channels.

Key responsibilities

• Answer incoming sales calls and make outbound campaign calls using provided lists.
• Process bookings, reservation changes, and updates in the CRM and database.
• Respond to customer inquiries via phone, email and web callbacks, ensuring accurate information and timely follow‑up.
• Maintain detailed records of each interaction and meet sales and call‑handling targets.
• Promote Costa Cruises’ brand, creating memorable experiences and building lasting relationships.

Required profile

• Fluent in at least one of German, French, Italian or Spanish with excellent written and spoken grammar.
• Previous experience in customer care, sales or call‑center environments.
• Strong communication skills, active listening, and the ability to empathise with customers.
• Proven ability to meet targets, handle objections and resolve conflicts professionally.

Required skills

• Proficiency with CRM systems and basic database entry.

What we offer

• Opportunity to work for a global cruise brand with a diverse, supportive team.
• Career development in a dynamic, customer‑focused environment.