Customer Experience Specialist – French required

About the role

We are looking for a Customer Experience Specialist who will act as the bridge between customers, sales, logistics and planning in our Barcelona office. The role focuses on ensuring smooth order processing, resolving issues quickly and maintaining strong relationships with French‑speaking customers.

Key responsibilities

• Manage day‑to‑day order processing, changes, and removal of order blocks.
• Handle customer inquiries, returns and issue resolution promptly.
• Coordinate with sales, logistics, accounts receivable and planning to meet customer expectations.
• Identify potential fulfillment obstacles, conduct root‑cause analysis and implement corrective actions.
• Monitor KPI performance, develop improvement plans and support internal/external scorecards.
• Build and maintain excellent customer relationships and manage daily escalations.
• Analyze data and define action plans to enhance service for assigned accounts.

Required profile

• Minimum 2 years experience in supply chain, logistics or a related function.
• At least 1 year of customer service experience.
• Bachelor’s degree in supply chain management, logistics, business administration or a related field.
• Fluency in English and French.

Required skills

• SAP SD
• Microsoft Excel
• Microsoft PowerPoint
• Experience with CRM systems (preferred).

What we offer

• Dynamic, multicultural work environment.
• Attractive compensation package.
• Opportunities for career growth within the company.
• Flexible working‑time arrangements.