Customer Service Representative (Norwegian) - Online Bank Advisor

About the role

David Kennedy Recruitment is recruiting, on behalf of a leading outsourcing/BPO company, a Norwegian-speaking Customer Service Representative (also called Online Bank Advisor) for its Benalmádena office. The position is hybrid after a trial period.

Key responsibilities

• Provide customer support to Norwegian-speaking banking customers
• Handle enquiries about customer accounts and banking services
• Assist customers with online and digital banking services
• Resolve account, payment and transaction-related issues
• Give accurate information and guidance on banking services
• Handle financial and customer information accurately and confidentially
• Use transaction-processing and credit-assessment systems
• Maintain a high standard of customer service in every interaction

Required profile

• Fluent Norwegian (C2), spoken and written
• Sound command of English (B2+)
• Previous customer service or banking experience is an advantage
• Willingness to work on-site in Benalmádena

Required skills

• Strong communication and customer service skills
• Attention to detail when handling financial information
• Comfortable working with digital systems and software
• Professional and responsible approach to sensitive customer data

What we offer

• Remuneration package and bonus structure
• Career development program and specialised courses
• A dynamic, creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential