Customer Success Manager

About the role

We are looking for a Customer Success Manager to join our partner’s remote‑first team in Spain. You will act as a trusted advisor for a diverse portfolio of customers, helping them unlock the full value of a global employment SaaS platform.

Key responsibilities

• Manage and nurture a portfolio of customers, driving engagement, satisfaction and long‑term retention.
• Monitor customer health, proactively address risks and resolve escalations in collaboration with internal teams.
• Deliver enablement sessions, product demos and adoption workshops to support customer growth.
• Use customer data and insights to advocate for client needs and identify improvement opportunities.
• Partner with Sales, Support, Product and Marketing to align on retention strategies and cross‑functional initiatives.
• Stay up‑to‑date with product updates and industry trends to continuously improve support.

Required profile

• Minimum 2 years of experience in Customer Success, Account Management or a quota‑carrying customer‑facing role within a technology or SaaS environment.
• Strong communication and analytical abilities, with a customer‑centric mindset.
• Proven ability to collaborate across multiple internal teams and manage complex customer issues.
• Organised, proactive and comfortable working in a remote, international setting.

Required skills

What we offer

• Remote‑first work environment.
• Opportunity to influence product development through direct customer insights.
• Career growth within a fast‑growing global platform.