Field Service Engineer - POS and Payment Solutions

About the role

Global Blue by Shift4, a leader in tax-free shopping solutions, is looking for a Field Service / Technical Support Engineer to provide onsite installation and technical support for its solutions across Spain. Working within a global team, you will support POS and payment products for the Food & Beverage and Retail sectors, deliver frontline customer support and build strong client relationships, collaborating with regional and international teams across Europe, the USA and APAC.

Key responsibilities

• Support onsite installation, maintenance, deinstallation and changes of Shift4 products (Dine, One, Payments and others) in coordination with internal teams and customers.
• Act as first point of contact for customers, logging incidents and requests accurately and managing them according to defined processes and service levels.
• Diagnose, resolve or escalate technical issues related to POS, payment and Global Blue solutions using ticketing and issue tracking systems.
• Deliver field service across Spain and occasionally Europe, ensuring timely resolution of issues and successful installations.
• Provide product training and after-sales support via onsite visits, Microsoft Teams, phone and email with the sales team.
• Maintain local inventory records and report to the Merchant Solutions team.
• Take part in project execution, office moves, maintenance activities and on-call duty outside business hours and on weekends.
• Keep operational costs within approved budgets.

Required profile

• IT or technology-related education.
• 2 to 5 years of experience in a similar Field Service, Technical Support or Service Desk role.
• Strong knowledge of PC and laptop hardware, operating systems, point-of-sale technologies and transactional systems.
• Understanding of networking and telecommunications (WAN, LAN, VoIP).
• Experience with ticketing and issue tracking systems.
• Ability to travel frequently across Spain and occasionally internationally.

Required skills

• Familiarity with POS and payment terminal systems; knowledge of Shift4 solutions is an advantage.
• Basic understanding of Azure and Intune is a plus.
• Understanding of payment processing environments and merchant support operations.

What we offer

• Product training and opportunities for professional development and career growth.
• A multicultural, collaborative workplace with colleagues across Europe, the USA and APAC.
• Competitive salary package, bonus plan and flexible compensation options.
• Employee benefits such as training courses, a referral programme, team-building activities and company events.
• The chance to travel across Spain and occasionally internationally.