International Supply Operations Lead

About the role

Glovo, part of the Delivery Hero Group, is looking for an International Supply Operations Lead in Barcelona. The role analyses operational data to find trends and root causes, turns them into action plans that improve delivery time, rider efficiency and cost performance, and helps build and manage a high-performing Operations team.

Key responsibilities

• Analyse operational data to identify trends, root causes and priorities, and turn insights into action plans that improve delivery time, rider efficiency and cost performance.
• Help hire, manage and develop the Operations team, setting clear expectations, ownership and growth paths.
• Own operational performance metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
• Deep-dive into and standardise scalable operating models across cities, covering seasonality, business growth and operational shifts.
• Work with General Managers and Heads of Operations as a strategic partner, and with global operations and cross-functional teams to launch new tools, processes and products.
• Build relationships with courier communities and third-party fleet partners.

Required profile

• 3-5 years of experience in fast-paced environments such as operations, consulting, logistics, marketplace ops or similar.
• Managerial experience leading and developing teams, with coaching and motivation skills.
• Bachelor's or Master's degree in Engineering, Economics, Business or a related field; an MBA or equivalent is a strong plus.
• Experience creating and tracking KPIs, delegating teams and aligning stakeholders (Commercial, Legal, Partner & Courier Ops, Product).
• Strong English (B2+) written and verbal, and hands-on, detail-oriented approach.

Required skills

• Strong analytical and data-driven decision-making; comfortable with dashboards and pivot tables.
• SQL or advanced Excel is a plus.
• Negotiation with external partners and stakeholder management.

What we offer

• Equity plan, private health insurance and monthly Glovo credit.
• Discounts on transport, food, kindergarten and gym memberships.
• Extra time off, two days of work from home per week and up to three weeks working from anywhere a year.
• Enhanced parental leave and an office-based nursery.
• Online therapy and wellbeing benefits.