IT Service Owner (Java/Jakarta EE, JBoss EAP, Oracle, Angular)

About the role

Julius Baer is looking for an experienced IT Service Owner to join its team in Madrid. You will own the operational health, stability and performance of a business-critical application ecosystem built on Java/Jakarta EE, JBoss EAP, Oracle and Angular, acting as the main point of contact for business stakeholders and coordinating with development, infrastructure and external teams.

Key responsibilities

• Own the operational performance, availability, stability and continuous improvement of the application landscape.
• Manage major incidents, problem management, root cause analysis and service restoration.
• Coordinate L3 support and work with development teams on complex technical investigations.
• Monitor applications, interfaces, jobs and integrations, and lead troubleshooting across upstream and downstream systems.
• Coordinate deployments, configuration changes and production releases, and run disaster recovery exercises, penetration tests and production readiness reviews.
• Support database refresh, data anonymization and non-production environment management.
• Drive service improvements through monitoring, trend analysis, automation and operational best practices.

Required profile

• Proven experience as an IT Service Owner, Application Manager, Application Support Lead or Service Management role.
• Strong understanding of enterprise applications on Java/Jakarta EE platforms, application servers and Oracle databases.
• Hands-on experience with incident, problem and change management in complex environments.
• Ability to manage stakeholders and coordinate cross-functional teams during incidents and critical production activities.
• Understanding of ITIL principles and service management best practices.

Required skills

• Monitoring and operational tools such as Splunk, Tivoli Monitoring or similar.
• Nice to have: JBoss EAP, WildFly, Octopus Deploy, JMS, Agile environments, database masking and anonymization, and a software development or application support background.

Applications are submitted through the company's online application tool.