Key Account Manager

About the role

The Key Account Manager will lead the management and coordination of Engine Shop Visits for Sanad Aerotech in Abu Dhabi. This senior‑level position is responsible for nurturing long‑term relationships with high‑value customers, ensuring financial targets are met and driving growth across the portfolio.

Key responsibilities

• Own a portfolio of key accounts, overseeing performance, profitability, retention and customer satisfaction.
• Identify up‑selling opportunities, analyse performance metrics and implement strategies to improve revenue.
• Coordinate Engine Shop Visits by working closely with engineering, operations, logistics and supply‑chain teams.
• Maintain regular communication with internal stakeholders and external customers through meetings and updates.
• Conduct weekly customer meetings to review project milestones and gather feedback.
• Collaborate with Finance and Invoicing to perform financial reviews, analyse costs and revenue, and ensure accurate reporting.
• Mentor junior account managers, providing coaching and guidance.

Required profile

• Proven experience managing complex, high‑value customer accounts in an industrial or aerospace environment.
• Strong analytical mindset with ability to interpret financial data and drive profitability.
• Excellent coordination and communication skills across multiple internal functions.
• Ability to build trusted relationships with senior customer stakeholders.
• Willingness to travel as needed for on‑site visits.

Required skills