Key Account Manager – Strategic National Accounts

About the role

As a Key Account Manager for KONE’s Door Business, you will be the single point of contact for our most important national customers in Spain. You will develop long‑term partnerships, drive value‑based selling and ensure the delivery of our solutions across the elevator and building‑services market.

Key responsibilities

• Develop and execute account plans and budgets with strategic clients, focusing on value‑based selling.
• Manage commercial risks and ensure compliance with KONE business guidelines.
• Handle customer complaints professionally and ensure timely resolution.
• Oversee national agreements and manage a portfolio of strategic contracts.
• Collaborate with Area Leaders to define account strategies and mobilise internal teams toward shared goals.

Required profile

• Bachelor’s or Master’s degree.
• Spanish native speaker, fluent in English; Italian is a plus.
• 2‑3 years of experience in a similar key account or commercial role.
• Customer‑focused mindset with a passion for achieving results.

Required skills

• Strong influencing and negotiation abilities.
• Proficiency in MS Office.
• Experience with CRM tools.

What we offer

• Opportunities for national and international career development.
• Supportive, inclusive work culture aligned with the UN Global Compact.
• Balanced work‑life environment.