KYC Analyst

About the role

As a KYC Analyst at satispay, you will ensure a smooth onboarding experience for consumers while safeguarding the platform against financial crime. You will combine detailed due‑diligence work with proactive risk assessment to meet regulatory standards and deliver excellent customer service.

Key responsibilities

• Perform due diligence by capturing client documentation, verifying identity documents, and confirming authenticity using country‑specific knowledge.
• Manage a daily case queue, meeting productivity and compliance targets while maintaining high‑quality standards and SLAs.
• Analyse customer profiles, identify red flags, and conduct risk assessments, escalating high‑risk cases to the FinCrime team.
• Assist customers primarily via email during verification and activation to ensure a smooth experience.
• Conduct periodic reviews, refreshing customer information and reassessing risk when triggers occur.
• Utilise screening databases to triage potential matches (PEP, sanctions, adverse media) and reduce false positives.

Required profile

• At least 1 year of experience in a KYC, AML or high‑volume customer support role, preferably in a startup or financial environment.
• Detail‑oriented, analytical mindset with a strong focus on customer experience.
• Knowledge of anti‑money‑laundering and KYC procedures; fluent English, Italian a plus.

What we offer

• Private health insurance for you and your family, psychological support, and mental‑health workshops.
• Stock option plan, meal vouchers, and relocation support.
• Professional development programs, internal mobility, and language courses.
• Unlimited PTO, hybrid working policy (three days in‑office), and flexible hours.
• Enhanced parental leave and additional leave for child sickness.