Night Manager

About the role

The Hoxton Poblenou in Barcelona, an 11th Hoxton hotel with 240 bedrooms, a restaurant, rooftop pool and events space, is looking for a Night Manager. Reporting to the Front Office Manager, you will lead the night shift and make sure the guest experience never drops, day or night. The position is a replacement.

Key responsibilities

• Lead the night shift and oversee the night team's tasks.
• Keep the guest experience high at night, treating every guest as an individual and making their stay special.
• Handle check-in and check-out, billing, guest accounts and data accuracy, and deal with requests and enquiries.
• Work with the Front Office Manager and the wider team on selling strategies and maximum occupancy.
• Monitor public areas proactively, working with the restaurant and security teams so everything runs smoothly and handle issues as they arise.

Required profile

• Previous experience as Night Manager in a 4* or 5* hotel property.
• Fluent Spanish and English; Catalan and additional languages are highly valued.
• Experience dealing with different types of requests successfully, with a positive, unflappable attitude.
• Passion for hospitality and enjoyment of a team that works hard, supports each other and has fun.

What we offer

• A competitive salary and plenty of development opportunities.
• Food during your shift, a free night and a meal for two on starting.
• Training to settle into the role, with ongoing development.
• Volunteering time with partner charities, an annual diversity and inclusion calendar, regular team get-togethers and team parties.
• Discounts across The Hoxton and the Ennismore family, plus rewards for going the extra mile.