Parts & Services Area Center Manager

About the role

Ariston Group, a global leader in sustainable climate and water comfort, is looking for a Parts & Services Area Center manager in Madrid. Reporting to the Head of Parts and Service for Spain, the role promotes business development and growth by identifying customer needs and coordinating activities efficiently, including administrative management, timely analysis and the implementation of strategies that ensure service quality.

Key responsibilities

• Manage the Parts & Service after-sales business unit for the area
• Manage the portfolio of official technical service providers, supporting their technical and organizational development
• Ensure the level of after-sales service provided by partners and deliver technical training
• Develop after-sales business with partner companies and identify and win new clients
• Collaborate with the sales network to grow business in the assigned area
• Coordinate and plan technical training courses
• Achieve the assigned annual after-sales sales target for the area
• Ensure compliance with processes that guarantee customer satisfaction
• Support other areas of the company on incidents or issues

Required profile

• Degree in Engineering or a related field
• Minimum of 3-5 years of experience in the sector
• Interpersonal and organizational skills, proactivity and results orientation
• Availability to travel
• Advanced Spanish; intermediate English preferred
• Category B driver's license
• Must reside in the Center Region (Madrid)