Production Support Engineer

About the role

Rover is looking for a Production Support Engineer to join its Site Reliability and Production Support team in Barcelona. The role focuses on ensuring the stability, performance and availability of Rover’s consumer‑facing platforms, acting as the technical bridge between the Customer Experience team and product development.

Key responsibilities

• Serve as the primary technical point of contact for customer‑impacting incidents escalated by the CX team.
• Triage incoming alerts, assess severity, and communicate status updates to stakeholders.
• Investigate, troubleshoot and resolve production issues across web and mobile services.
• Collaborate with engineering partners to implement fixes, improve observability and prevent recurrence.
• Document incident details, root‑cause analyses and post‑mortem recommendations.

Required profile

• Strong analytical mindset with a passion for solving complex technical problems.
• Excellent communication skills and ability to translate business impact into clear technical statements.
• Experience working with large‑scale consumer websites or mobile applications.
• Willingness to work flexible hours to align with a cross‑regional team.

Required skills

• Familiarity with site reliability engineering principles and production support processes.
• Experience using observability and monitoring tools to detect and diagnose issues.

What we offer

• Hybrid work model (office presence on Mondays and Thursdays in Poblenou, Barcelona).
• Opportunity to work in a fast‑growing tech company recognized as a top workplace.
• Access to AI tools and a collaborative, inclusive culture.