Professional Customer Excellence (Customer Service & Logistics)

About the role

Clarios, a global manufacturer of low-voltage battery technologies for vehicles, is looking for a Professional Customer Excellence professional in its central Madrid office (Paseo de la Habana). You will be the key operational contact for major automotive customers, covering end-to-end service from order entry through on-time delivery and fulfilment, working with customers, Sales, logistics partners and internal teams.

Key responsibilities

• Manage end-to-end order fulfilment, from order entry and IDoc release through delivery, invoicing and required documentation.
• Set up and maintain customer and product master data, including customer requirements, labels and bills of material, with Sales and customers.
• Coordinate logistics, inventory and packaging to ensure availability, quality, cost efficiency and on-time delivery.
• Drive customer satisfaction and claim management, meeting agreed KPIs, service levels and inventory targets.
• Prepare import, export and transport documentation, including export declarations, letters of credit and legalization documents.
• Support continuous improvement and cost-saving initiatives across Customer Excellence and distribution.

Required profile

• Completed vocational training, secondary education or a relevant qualification in logistics, sales, business administration or a related field.
• At least 3-4 years of relevant experience in customer service, sales, production or logistics; automotive-industry experience is highly desirable.
• Fluent Spanish and English; French or German is a strong advantage.

Required skills

• Solid experience with export declarations, export-related processes, preferential origin and basic export-control requirements.
• Awareness of dangerous-goods shipments and external factors affecting logistics, such as legislation, fuel costs and environmental requirements.
• Confident use of Microsoft Office and SAP; experience with AI tools such as Microsoft Copilot and customer platforms such as Stellantis or Ford is an advantage.

What we offer

• Modern Madrid office with a flexible home-office policy.
• Competitive salary package, meal allowance, seniority bonus, wedding allowance and a contribution after the birth of a child.
• Education support for children aged 3 to 18 attending nursery or school.
• Life and accident insurance.
• 23 working days of vacation plus 4 discretionary days and paid public holidays.
• Onboarding, buddy programs, the Learning Academy, LinkedIn Learning and the EMEA Mentoring Program.

Applications are submitted through the job posting in Workday. Clarios does not accept unsolicited agency resumes.