Ramp Service Supervisor

About the role

The Ramp Service Supervisor leads ground handling operations at major airports, ensuring safe, efficient and timely aircraft turnaround. This position requires strong leadership, a solid understanding of aviation safety regulations, and the ability to work flexible hours in a 24/7 environment.

Key responsibilities

• Maintain high safety and security standards for personnel, equipment and aircraft in line with ATS regulations.
• Supervise and coordinate ramp activities such as aircraft loading/unloading, baggage handling, fueling and aircraft movement.
• Monitor staff performance, provide on‑the‑job training and enforce safety procedures.
• Liaise with airline representatives, air traffic control and airport personnel to ensure smooth operations.
• Oversee ground support equipment usage, maintenance and availability.
• Maintain accurate shift, incident and performance records.
• Manage workforce scheduling to meet flight requirements and operational deadlines.
• Resolve operational challenges that arise during ramp activities.

Required profile

• High school diploma or equivalent; aviation‑related certifications are a plus.
• Valid driver’s licence.
• Minimum 3 years experience in airport ground handling or ramp operations, including at least 1 year in a supervisory role.
• Ability to pass background checks and obtain airport security clearance.
• Flexibility to work weekends, holidays, night shifts and additional hours on short notice.
• Physical ability to lift up to 70 lb, stand, bend, push and pull for extended periods, and work outdoors in all weather conditions.

Required skills