Receptionist

About the role

Barceló Group is seeking a professional Receptionist to manage front‑desk operations at its Alicante hotel. You will be the first point of contact for guests, ensuring a smooth and welcoming experience from arrival to departure.

Key responsibilities

• Perform check‑in and welcome procedures for arriving guests.
• Handle check‑out and farewell processes efficiently.
• Provide in‑person and telephone customer service throughout the stay.
• Carry out concierge duties and manage luggage storage.
• Review and verify reservations.
• Conduct night‑audit tasks.
• Execute additional tasks assigned by the Reception Manager.

Required profile

• Degree in Tourism, a Master’s in Marketing or a related field, with specific training in tourism quality.
• Minimum 2 years of customer‑service experience in the hotel sector.
• High proficiency in English; additional languages are a plus.
• Knowledge of ISO standards and hospitality regulations is valued.

Required skills

• Proficiency with Microsoft Office.
• Experience using CRM systems.
• Understanding of ISO quality standards.

What we offer

• Flexible, collaborative work environment.
• Opportunities for geographical mobility across Barceló’s international portfolio.
• Clear career development plans and internal mobility.
• Access to industry‑leading training programs.