Sales & Client Advisor – Luxury Retail

About the role

Balenciaga is looking for a Sales & Client Advisor to join the team at its new store in Las Rozas de Madrid. You will be the face of the brand, delivering a flawless in‑store experience that reflects the luxury heritage of Balenciaga while driving sales growth.

Key responsibilities

• Develop and maintain deep product knowledge and provide excellent customer service.
• Inform customers about current products, trends, and collections.
• Replenish stock and ensure high standards of merchandise presentation.
• Handle customer complaints, seek assistance when needed, and resolve issues to satisfaction.
• Stay up‑to‑date with customer requirements and operating procedures.
• Monitor daily sales targets and apply appropriate sales techniques to achieve them.
• Follow all company procedures, policies, and security, health and safety regulations.
• Open and close the store according to business needs and security rules.
• Perform additional duties within the defined responsibility level of a Sales Consultant.

Required profile

• Previous experience in a similar sales or customer‑service role.
• Proven ability to work in a fast‑paced, high‑pressure environment.
• Strong communication and interpersonal skills with a team‑oriented mindset.
• Fluent in Spanish and English; a third language is a plus.

Required skills

What we offer

• Opportunity to work with a world‑renowned luxury fashion house.
• Dynamic, collaborative environment focused on growth and excellence.