Salesforce Client Partner

About the role

Omega CRM, a Merkle & Dentsu company and one of the largest Customer Experience Management agencies in Spain, is looking for a Client Partner in Madrid. The role manages client interactions across the customer journey map, increasing satisfaction and loyalty, and works closely with project managers on assigned accounts.

Key responsibilities

• Generate leads, build and nurture client relationships, and set sales targets and performance plans
• Lead negotiations, prepare and present commercial offers, and manage communication during the presales process
• Share each account's sales strategy, objectives and digital transformation roadmap with the project managers
• Attend progress demos, management committees and resolve client issues, and manage scope expansions
• Monitor project progress, budgets and timelines, and identify up- and cross-selling opportunities
• Lead post-project reviews and retrospectives with the client, write success stories and send satisfaction surveys
• Work with PMs on team allocation, track workload and communicate hiring needs to HR when needed
• Alert operations management to delivery risks and help with risk mitigation plans

Required profile

• At least 6 years of experience in business or technology consulting
• Large account management experience
• Project management experience and experience in digital and international projects
• High level of English
• Plus: experience in cloud and enterprise technology ecosystems (Salesforce is a plus), and in the education and public sectors

What we offer

• Permanent contract, flexible schedule and home office support
• Certification plan and professional development
• Flexible remuneration (public transport ticket, restaurant voucher)
• Health insurance