Senior Manager, Global QA Operations

About the role

The Senior Manager, Global QA Operations will lead quality assurance activities across multiple international sites, ensuring consistent delivery standards and reliable reporting for client portfolios. Based in Spain, you will act as a bridge between QA leadership, site operations, and client‑facing teams, driving data‑driven improvement and AI‑enabled quality transformation.

Key responsibilities

• Lead and support global QA operations across several regions, sites, and client accounts.
• Strengthen QA reporting frameworks, KPI tracking, calibration processes and performance insights.
• Collaborate with QA Managers, Project Managers and Site Leaders to align and execute initiatives.
• Monitor quality trends, identify recurring issues and drive continuous‑improvement actions.
• Support client‑facing QA activities, including updates, business reviews and issue resolution.
• Manage escalations and ensure timely resolution of operational challenges.
• Contribute to launches, transitions and service‑expansion projects from a QA perspective.
• Support AI‑driven QA initiatives, automation and quality‑technology adoption.

Required profile

• Strong experience in QA operations, programme management or leadership within complex, multi‑team or multi‑site environments.
• Proven ability to influence stakeholders at all levels and translate data into actionable insights.
• Experience working across multiple teams, sites, clients or global operations.
• Excellent stakeholder‑management and client‑facing communication skills.
• Deep understanding of QA KPIs, reporting frameworks, root‑cause analysis and continuous‑improvement practices.

Required skills

• AI
• Automation

What we offer

• High‑impact opportunity to shape global QA operations.
• Collaborative, data‑driven environment with global stakeholders.
• Opportunity to lead AI‑enabled quality transformation initiatives.