Senior Product Manager - Subscriptions, Orders & Exceptions

About the role

Ingram Micro, a leading global technology distributor, is looking for a Senior Product Manager in its Global Product Management team. You will own the product strategy, roadmap and execution for the Subscriptions, Orders & Exceptions Management platform, which delivers seamless post-sales experiences for software, licenses, warranties, subscriptions and recurring services. The role works closely with Engineering, UX, Operations, Customer Success, Sales and regional business teams.

Key responsibilities

• Own the product roadmap and execution, partnering with customers, operations, engineering, UX and regional teams to turn their pain points into scalable solutions.
• Define product requirements, write user stories, prioritize the backlog and drive delivery from concept through production.
• Build platform capabilities that simplify subscription lifecycle management, improve post-sales experience and automate order and subscription exceptions.
• Analyse customer feedback, operational metrics and exception trends to improve adoption, automation and efficiency.
• Create and execute features and products that can scale globally, and provide product leadership to Engineering, Business and UX teams.
• Develop reusable capabilities, document them and train users.
• Maintain a technology roadmap and keep key partners and stakeholders aligned with company objectives.
• Work on several parallel work streams in fast-paced, agile environments.

Required profile

• 5-8 years of product management experience delivering enterprise software or SaaS products.
• Bachelor's degree (master's desirable) in Computer Science, Engineering or a related science and math discipline preferred.
• Experience defining roadmaps, managing Agile backlogs and turning business needs into product requirements.
• Strong understanding of subscription products, software licensing, warranties, order management or post-sales processes.
• Direct hands-on experience working with Engineering teams to scope, define and prioritise requirements.

Required skills

• Agile backlog management and product roadmap planning.
• Excellent analytical, problem-solving and communication skills, able to influence cross-functional stakeholders.
• Ability to use data and customer insights to prioritise features and measure outcomes.