Team Lead, Underwriting Support (German Speaking)

About the role

AIG is looking for a Team Lead, Underwriting Support (German speaking) in Madrid. The position reports directly to the Service Delivery Manager, EMEA and manages a team of Underwriting Assistants (UA) based in Madrid who serve the DACH region (Germany, Austria and Switzerland). The role covers portfolio and compliance management, operational excellence, stakeholder management, change management, escalation and resolution, and team leadership and development.

Key responsibilities

• Maintain rigorous quality control, run portfolio audits and act quickly on deviations found.
• Ensure high-quality, efficient and standardized end-to-end processes across the commercial underwriting platform.
• Support the Underwriting community to achieve corporate business goals.
• Build strong, transparent relationships with Underwriters, shared service centers and external partners.
• Accompany the team through operational changes and new organizational structures.
• Act as the main point of contact for the business on operations service delivery.
• Manage the team by setting performance objectives, quality metrics and career development paths.

Required profile

• Strong foundation in general insurance principles and underwriting workflow management.
• Proven leadership experience in guiding, coaching and motivating teams.
• Exceptional communication and negotiation skills, able to manage internal and external stakeholders.
• Analytical mindset focused on process optimization, quality metrics and structured reporting.
• German and English are required; Spanish is a plus.

The role is primarily in the office, as AIG values in-person collaboration. AIG offers a Total Rewards program covering health, wellbeing, financial security and professional development, and promotes a culture of inclusion.