Team Leader Field Service Engineers

About the role

TOMRA Food, a multinational provider of sensor-based sorting, peeling and post-harvest solutions for the food industry, is looking for a Team Leader of Field Service Engineers based in Valencia. You will lead Field Service operations across Spain, combining people leadership, operational excellence and business development to ensure customer satisfaction, team performance and sustainable service growth. About half your time leads and develops the team, the other half drives service performance, customer relationships, commercial opportunities and operational improvements.

Key responsibilities

• Lead, coach and mentor a team of Field Service Engineers responsible for installing, maintaining, troubleshooting and repairing food sorting solutions, and manage onboarding, performance monitoring, feedback and succession planning
• Act as first point of contact for team members on organizational support, guidance and Health & Safety matters
• Manage workloads, schedules, resource allocation and field coverage
• Build strong customer relationships, follow up escalated situations and drive service quality, loyalty and revenue objectives
• Identify service sales opportunities, upgrades, modernization projects and spare parts opportunities, working with Sales, Customer Success and Service teams
• Plan and dispatch field service resources, monitor weekly dispatching and service KPIs, and propose operational improvements
• Support engineers with complex technical issues and escalations, and take part in customer interventions when needed
• Take part in projects, change initiatives and cross-functional work, and share best practices with regional and global service teams

Required profile

• Multiple years of experience as a Field Service Engineer or in another internal service function; previous leadership experience preferred
• Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics or Industrial Engineering, or equivalent experience
• Fluent Spanish and English; willingness to travel within Spain and occasionally across Europe (about 30-50%)
• Valid driving licence and passport

Required skills

• Strong understanding of field service operations, customer support and service delivery
• Ability to motivate, coach and develop technical teams
• Commercial awareness and strong analytical and problem-solving skills
• Experience with CRM, ERP or Field Service Management systems is highly desirable

What we offer

• Premium equipment: latest laptop, mobile phone, PPE and professional workwear
• Up to 10% annual performance bonus
• Company car plus fuel/charging card, and fully flexible hybrid work
• Travel expenses and full travel insurance covered
• 29 calendar days of holiday and long-term rewards every 5 years
• Extended life insurance, private health insurance at a discounted rate, and tailored training through TOMRA Learn