Technical Account Manager (API)

About the role

ALEA is looking for a Technical Account Manager (TAM) in Barcelona to oversee the technical needs of customers before and after sales. The role is central to the successful implementation of the company's API solutions, acting as the main contact for clients throughout integration and helping them achieve their business goals.

Key responsibilities

• Guide clients through the API integration process, answering questions and recommending tailored solutions and best practices.
• Ensure clients pass the mandatory integration test, giving detailed feedback and advice on improvements.
• Help set up technical environments and resolve integration issues and tickets.
• Act as the main point of contact until the client goes live, pushing for deadlines without compromising quality.
• Align integration processes with company goals, optimise procedures and contribute to department documentation.
• Report on product performance, liaise with Product and Engineering teams and promote best practices within the team.

Required profile

• Bachelor's degree in Computer Science, Engineering or a related field.
• At least 3 years of experience in a technical role, preferably customer-facing.
• Proven experience with RESTful APIs, JSON data structures and technical setups.
• Experience managing client projects from requirements to post-deployment support.
• Fluent English; additional languages are a plus.

Required skills

• Familiarity with Postman and other API testing tools.
• Problem-solving, analytical thinking and strong communication skills, including explaining technical concepts to non-technical users.
• Ticketing systems and CRM tools are a plus.

What we offer

• Competitive salary and a benefits package including medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and daily fresh fruit.
• Meal card, transport package, childcare allowance and discount on office vegan meals.
• Flexible start and finish times, reduced hours in August, 23 holidays plus 3 extra days.
• Hybrid work model, English classes, parking benefit for those living outside Barcelona, and team events.