Technical Support Engineer - Mining Equipment

About the role

Sandvik's Business Area Mining, Spain & Portugal, is looking for a Technical Support Engineer with 1 to 2 years of experience to support the aftermarket business across Spain and Portugal. The engineer provides technical support to customers and internal stakeholders, helps ensure service quality and equipment reliability, and works closely with customers, service teams and other departments. The position reports to the Aftermarket Sales Director and reports to the Business Area Mining, Spain & Portugal.

Key responsibilities

• Analyze basic technical issues and perform initial diagnostics, and provide technical support to the aftermarket team and customers under supervision.
• Take part in customer site visits for learning and field support.
• Support the collection of technical information for warranty claims and take part in the initial analysis of failures and machine breakdowns.
• Prepare documentation for coordination with the factory.
• Support technical communication with factory functions such as Engineering and Product Support, and give feedback on recurring issues and product improvements.
• Assist in technical interactions with the distributor in Portugal.
• Review technical documentation, manuals and internal procedures, take part in internal and external training, and help develop internal technical documentation.

Required profile

• Degree in Mining Engineering or similar.
• 1 to 2 years of professional experience in a technical role, preferably in mining, quarrying or the support of heavy equipment (maintenance, service, warranty or operations).
• Experience with rock drilling equipment is an advantage.
• Additional training in mining equipment, hydraulics, electrical systems or maintenance is an advantage.
• English is mandatory; Portuguese is desirable.