Training & Quality Specialist - BPO

About the role

Glovo, part of the Delivery Hero Group, is looking for a Training & Quality Specialist for its BPO hubs in the CEECA region. You will act as the operational driver of training and development, bridging QA and training, optimising the LMS and empowering local trainers so that agents deliver a 5-star experience.

Key responsibilities

• Coordinate the rollout and track completion of trainings and onboarding across CEECA hubs.
• Act as the bridge between Quality Assurance and Training, using QA data to target upskilling sessions.
• Work with the Content team on English materials and help local trainers adapt them without duplicating work.
• Administer the Evolve LMS, track monthly training hours against budget and partner with WFM on scheduling.
• Empower local BPO trainers, delegate daily monitoring and run quarterly spot checks to uphold quality standards.

Required profile

• 2-3 years of experience in training coordination, L&D or operations within a customer service in-house or BPO environment.
• Fluency in English (required).
• Nice to have: experience in a tech, marketplace or high-growth environment, familiarity with Canva and Genially, and an additional regional CEECA language.

Required skills

• Hands-on experience managing Learning Management Systems (LMS).
• Analytical skills to track training adherence, completion rates and budgets.
• Excellent communication and stakeholder management skills.

What we offer

• Equity plan, private health insurance and monthly Glovo credit.
• Discounts on transport, food and kindergarten, and discounted gym memberships.
• Extra time off, two days of work from home per week and up to three weeks working from anywhere a year.
• Enhanced parental leave and an office-based nursery.
• Online therapy and wellbeing benefits.