Account Manager – AI Startup (Hybrid, Madrid)

About the role

As an Account Manager at Pleez, you will manage a portfolio of restaurant clients, helping them maximise the value of the AI‑powered delivery platform. You will act as the main point of contact, ensuring smooth operations and driving growth through data‑driven insights.

Key responsibilities

• Own and nurture relationships with restaurant clients across Spain.
• Guide clients in using the platform, monitor performance, and identify upsell opportunities.
• Collaborate with Customer Success, Sales and Product teams to resolve issues and improve processes.
• Analyse metrics and dashboards to provide actionable recommendations.
• Ensure delivery channels operate autonomously and meet targets.

Required profile

• 1–3 years of experience in Account Management, Customer Success or similar roles, preferably in SaaS, hospitality or delivery platforms.
• Customer‑obsessed mindset with a focus on long‑term relationships.
• Detail‑oriented, structured and able to manage multiple accounts simultaneously.
• Strong communication and relationship‑building abilities.
• Commercial sense to spot upsell and adoption opportunities.
• Proactive problem‑solver who thrives in a fast‑paced environment.
• Fluent in Spanish and proficient in English (B2+).

Required skills

What we offer

• Hybrid work model with offices in Madrid and Lisbon.
• Private health insurance.
• Opportunities for rapid career growth in a high‑execution environment.
• Young, international team working at the intersection of AI and restaurants.