Support Operations Officer – German market

About the role

Free2move is looking for a Support Operations Officer to manage the German market. Based in Madrid with a hybrid work model, you will help ensure smooth mobility services for German‑speaking customers across Europe.

Key responsibilities

• Provide day‑to‑day operational support for the German market, handling inquiries and issue resolution.
• Coordinate with local partners, fleet providers and internal teams to maintain service quality.
• Monitor performance metrics and report trends specific to German users.
• Assist in the localisation of processes, documentation and communication for German customers.
• Support cross‑functional projects that improve the German market experience.

Required profile

• Fluent in German and English, both written and spoken.
• Experience in operations, customer support or logistics within a mobility or transport environment.
• Strong analytical mindset and ability to work independently in a hybrid setting.

Required skills

What we offer

• Dynamic international environment with a fast‑growing mobility platform.
• Hybrid work arrangement (office in Madrid and remote).
• Opportunities for professional growth across European markets.