Technical Support Consultant

About the role

As a Technical Support Consultant at SD Worx, you will assist customers in getting the most out of the SD Worx App and Portal. You will work with HR professionals and end‑users, handling technical questions, login issues, and platform‑related queries via digital channels and phone support.

Key responsibilities

• Manage support requests received through digital channels and phone support.
• Assist HR professionals and end users with login, access, and platform‑related issues.
• Investigate and resolve technical problems while ensuring a positive customer experience.
• Analyse support tickets to identify opportunities for service quality and process improvements.
• Collaborate with colleagues and internal stakeholders to continuously enhance the user experience.

Required profile

• Fluent in Dutch and French (spoken and written) with good English communication skills.
• Experience in a customer support, technical support, or service‑oriented role.
• Strong analytical and problem‑solving abilities.
• Excellent written communication and a customer‑focused mindset.
• Ability to work independently and as part of a team.

What we offer

• Hybrid and flexible working arrangements.
• An international environment with colleagues across Europe.
• Learning and development opportunities to grow your career.
• A collaborative team culture where ideas are valued.
• A varied role combining customer interaction, analysis, and technical problem‑solving.