Customer Support Associate – Sunday to Thursday Schedule

About the role

Amadeus' Hospitality division is looking for a Customer Support Associate in Barcelona to help hotels worldwide deliver smooth and efficient operations. The role sits within a global, collaborative team focused on service excellence, learning and continuous improvement, and follows a Sunday to Thursday schedule under a hybrid working model.

Key responsibilities

• Provide clear and helpful assistance to customers by phone, chat and email.
• Diagnose and resolve technical or functional issues so each interaction is positive.
• Collaborate with internal teams to handle complex inquiries and deliver seamless solutions.
• Suggest improvements to processes, tools and the customer experience.
• Support initiatives that strengthen communication and knowledge sharing across the team.

Required profile

• Experience or interest in customer support or service-oriented roles.
• Excellent communication and problem-solving skills, with a collaborative and thoughtful approach.
• Fluent English, written and spoken.
• Spanish, German, French or Italian is valued but not required.
• Organized and adaptable, able to manage customer requests in a fast-paced, global environment.
• Able to work the Sunday to Thursday schedule.
• Previous experience in travel, hospitality or related sectors is a plus.

Required skills

• Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.

What we offer

• A global company with a strong focus on learning through on-the-job training, formal activities and daily interaction with colleagues.
• A caring environment that supports a fulfilling career alongside personal and family life.
• A hybrid working model tailored to each employee's needs.
• A diverse and inclusive community and a reliable, purpose-driven employer.