Senior Software Engineer - Salesforce / Agentforce

About the role

Clarivate is looking for a Senior Agentforce Specialist to join its IPfolio product and engineering team. The role shapes how AI-powered experiences are delivered across the product by designing, building and optimizing trusted Salesforce Agentforce solutions, working closely with Product, Engineering, Architecture and Security teams to bring AI use cases from concept to production.

Key responsibilities

• Own the technical design and hands-on implementation of Agentforce solutions for prioritized IPfolio use cases.
• Partner with Product, Architecture, Security and domain experts to define agent goals, users, boundaries, success measures, risks and human escalation paths.
• Build reliable agents by configuring subagents, topics, instructions, actions, channels, guardrails and deterministic logic, and connecting them to Salesforce assets such as Flow, Apex, APIs and prompt templates.
• Design grounding and retrieval strategies using Salesforce, Data 360, knowledge and external data sources, enforcing data quality and access controls.
• Create reusable Prompt Builder templates and custom actions, and extend Agentforce with Apex, Flow and integrations where low-code is insufficient.
• Define test datasets and evaluation criteria, run positive, negative and adversarial tests, and refine context, prompts, actions and guardrails.
• Implement responsible AI and security controls, including least-privilege access, data masking, auditability, safe fallback and human oversight.
• Deploy via source control and CI/CD, maintain technical documentation and operational runbooks, and monitor production quality, latency, adoption and failures.
• Act as Agentforce subject-matter expert: set standards, review designs, mentor developers and share platform practices.

Required profile

• Bachelor's degree in computer science, software engineering, information systems or a related field, or equivalent professional experience.
• At least 2 years designing, developing and supporting solutions on the Salesforce platform (Apex, LWC, Flow, APIs, security models).
• At least 1 year of hands-on experience with Agentforce solutions in production.
• At least 2 years delivering enterprise AI agent, Agentforce, conversational AI or automation solutions from design to production.
• At least 1 year building AI-powered solutions with Agentforce Builder, Prompt Builder, Flow, Apex, APIs and enterprise data sources.
• At least 3 years with source-controlled development, CI/CD pipelines, production support and AI governance (data security, access controls, performance monitoring).

Required skills

• Salesforce platform: Apex, Lightning Web Components (LWC), Flow, APIs, security models.
• Agentforce, Prompt Builder, Agentforce Builder.
• Source-controlled development, CI/CD pipelines, production support.
• Nice to have: Salesforce Data Cloud (Data 360), Salesforce Knowledge, ETL platforms, headless Agentforce, multi-agent workflows, automated testing, observability, SaaS/ISV/regulatory product delivery.

What we offer

• 30 working days of vacation and a paid volunteering community.
• Private health, life and disability insurance.
• Tax-free benefits (restaurant voucher, kindergarten, transport cards).
• Agile environment, on-site language classes (Catalan, Spanish, English) and a digital workplace with the option to work from a central Barcelona office.