Technical Success Manager - Iberia (12 Month FTC)

About the role

Darktrace, a global leader in AI-driven cybersecurity, is hiring a Technical Success Manager for Iberia on a 12-month fixed-term contract. The role combines technical depth, customer advocacy and commercial awareness to help customers get lasting value from cybersecurity technology. It is hybrid, with a minimum of 3 days per week in the Madrid office, and applications must be submitted in English.

Key responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows and success outcomes.
• Create technical success plans that help customers adopt the platform, reduce risk and realise measurable value.
• Identify high-value use cases that integrate the platform into everyday security operations.
• Use product usage, engagement and health indicators to spot adoption gaps, underutilisation and retention risks early.
• Guide customers from deployment to active use, speeding time-to-value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps and customer health risks.
• Bring technical health insights into renewal readiness, QBRs, growth discussions and account strategy.
• Surface technical opportunities for expansion, upsell and cross-sell with the Account Executive.
• Advocate for customer feedback, risks and success requirements internally.

Required profile

• Fluency in Spanish and English is essential; Portuguese is a nice to have.
• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Account Manager, Technical Consultant or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS or infrastructure environments.
• Ability to explain complex technical concepts clearly to customers and internal teams.
• Confidence engaging security engineers, SOC analysts, system administrators, technical leaders and executives.
• Strong communication, presentation, stakeholder management and cross-functional collaboration skills.

Required skills

• Desirable: experience with security operations, SOC workflows, threat detection or incident response.
• Advantageous: familiarity with customer success platforms, health scoring, adoption analytics and renewal governance.