2º Jefe/a de Spa

About the role

The Spa Deputy Manager supports the Spa Director in delivering high‑quality wellness services at Barcelo Roca Negra. You will help meet service targets, ensure guest satisfaction and maintain operational efficiency.

Key responsibilities

• Collaborate to achieve service objectives, customer satisfaction and process efficiency.
• Support supervision and control of protocol compliance.
• Propose and coordinate promotional offers for client acquisition, subject to Hotel Director approval.
• Manage the Spa team in the Director’s absence (recruitment, onboarding, training, scheduling, leaves, etc.).
• Participate in administrative and accounting tasks related to SPA reception payments.
• Oversee procurement of materials and products used in Spa services.
• Supervise cleaning and maintenance of Spa facilities, reporting incidents to Housekeeping and Maintenance.

Required profile

• University degree or higher specialized education.
• Minimum 2 years experience in a similar Spa management role.
• Strong commercial orientation and customer focus.
• High level of English.
• Intermediate knowledge of the Microsoft Office suite is a plus.

Required skills

• Microsoft Office

What we offer

• Flexible, collaborative work environment with responsible colleagues.
• Geographical mobility across Barcelo hotels worldwide.
• Opportunities to gain knowledge of diverse hospitality products and services.