Account Manager – French Market

About the role

Factorial is seeking an Account Manager to own and grow relationships with enterprise customers in the French market. You will act as the main point of contact, ensuring customers receive proactive support, product updates, and tailored solutions that drive long‑term success.

Key responsibilities

• Build, engage, and develop high‑quality relationships with French‑speaking enterprise clients through regular communication and proactive improvement plans.
• Manage a personal portfolio of accounts, keep information up‑to‑date daily, and produce tracking reports on account status.
• Understand client requirements, expectations, and create personalized sales plans that include cross‑selling, up‑selling, and churn management.
• Provide prompt, accurate answers to client queries and deliver personalized feedback.
• Promote new products, services, and functionalities, explaining their value to existing customers.
• Collaborate closely with sales, product, and development teams, acting as their primary liaison and delivering valuable feedback.
• Conduct regular video meetings to showcase product updates that match client use cases and drive engagement.

Required profile

• Fluent in French and professional proficiency in English.
• Proven experience in customer‑oriented roles such as sales, customer success, or satisfaction.
• Ambitious, self‑motivated, energetic, and a positive team player.
• Organized, proactive problem‑solver who enjoys helping people and removing roadblocks.
• Comfortable working in a fast‑paced, startup environment and eager to take ownership of improvements.

Required skills

• Extensive use of CRM tools for portfolio management.

What we offer

• Competitive OTE salary ranging from €35,000 to €42,000 (80% fixed, 20% uncapped variable).
• Structured career paths within a rapidly growing European SaaS company.
• Opportunity to work remotely or in a hybrid setting, collaborating with international teams.