Account Manager – Small Accounts (French Market)

About the role

Factorial is seeking an Account Manager to support small‑account customers in the French market. You will act as the primary point of contact, ensuring clients receive personalized service, product guidance, and proactive support to drive satisfaction and growth.

Key responsibilities

• Build and maintain long‑term relationships with French‑speaking customers.
• Develop and execute tailored sales strategies, including cross‑selling, up‑selling, and churn prevention.
• Provide prompt, personalized after‑sales support and gather feedback for internal teams.
• Educate clients on new features and product updates, aligning them with specific use cases.
• Conduct regular video meetings to demonstrate product enhancements and strengthen engagement.

Required profile

• Native‑level French and fluent English.
• Experience in customer‑focused support, success, or satisfaction roles.
• Passion for simplifying processes and removing obstacles for customers.
• Ambitious, proactive, and a positive team player with strong organizational skills.
• Comfortable using CRM tools and making outbound calls.
• Ready to thrive in a fast‑paced startup environment and take ownership of outcomes.

Required skills

• CRM

What we offer

• Opportunity to work at a fast‑growing European SaaS company.
• Collaborative, inclusive culture that values ownership and continuous learning.
• Potential for career growth across junior, mid, and senior levels.