Advisory Solution Consultant, Telco Industry

About the role

ServiceNow is hiring an Advisory Solution Consultant for its Solution Consulting team in Madrid, with a strong focus on the telecommunications industry. The role supports Solution Sales by bringing deep industry expertise, guiding customers through complex transformation initiatives and positioning ServiceNow solutions to telecom operational and business needs. It is a hands-on technical consulting position for someone who can go wide and deep on solution delivery and positioning during sales cycles, and acts as a trusted advisor to customers, Sales, Product Management and executives.

Key responsibilities

• Support product sales as a technical and domain expert within a client-facing sales team, focusing on telecom operators and service providers.
• Lead discovery workshops to understand customers' business challenges, operational models and technology landscape, and deliver product demonstrations aligned to telecom use cases.
• Engage with customers on industry-specific processes such as service operations, network workflows, customer service models, order and case management, and operational efficiency.
• Answer product and technical questions from customers, partners and colleagues, linking platform capabilities to telecom operating realities.
• Work with Sales to develop account strategies and advance opportunities in the telecom vertical.
• Give feedback to Product Management on enhancements that better meet telecom customer needs.
• Share best practices and assets with other consultants and mentor team members in the telecom domain.
• Stay current on market trends and the evolving telecommunications landscape.
• Support marketing events, executive briefings, conferences, user groups and trade shows focused on telecom and digital service providers.

Required profile

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes and supporting systems.
• Experience working with or selling into major telecom providers; prior experience with companies such as Telefónica, Vodafone or Orange is highly valued.
• Experience collaborating with Product Management, Product Marketing, partners and Professional Services.
• Ability to act as a trusted advisor in a complex customer environment and to mentor others.
• Fluent in English and Spanish.

Required skills

• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights.
• Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions.
• Territory management skills, including pipeline building and close partnership with Sales.