AI & Operations Process Manager

About the role

Fever, a tech platform for culture and live entertainment, is hiring an AI & Operations Process Manager for its Secret Media Network (SMN) in Madrid. The role is fully focused on designing, implementing and improving processes that drive efficiency, scalability and performance across the organization, working with teams in North America, Europe, APAC and Latin America.

Key responsibilities

• Design, implement and continuously improve operational workflows across SMN, identifying inefficiencies and bottlenecks and turning them into scalable processes.
• Standardize ways of working so execution is consistent and predictable across regions.
• Identify opportunities to automate manual processes with AI tools and internal systems, and work with Tech and Data teams to build scalable solutions.
• Partner with stakeholders to ensure processes are adopted and implemented correctly, and document operational playbooks.
• Work with Marketing, Product, Data and Local teams to align operations with business needs and manage critical tools and procedures.
• Define and track KPIs such as post-production time, output and quality, and use data to drive decisions.

Required profile

• Master's degree in Engineering, Mathematics, Statistics or Data Analytics (STEM).
• 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations or production management, preferably in large, fast-paced, digital-first organizations.
• Strong experience in process design, optimization and workflow automation.
• Comfortable working with data and defining KPIs.
• Hands-on approach, moving quickly from strategy to execution.
• Strong communication and stakeholder management skills.
• Fluent written and spoken English is a must.

Required skills

• Process design and optimization.
• Workflow automation tools (Zapier, Make, Notion, Airtable) are a strong plus.
• Familiarity with AI tools and interest in using them for efficiency.

What we offer

• Attractive compensation with room to grow, plus flexible remuneration (meals, transport, training, nursery support) and an option to receive part of your salary in advance.
• 40% discount on Fever events and experiences, plus a free Candlelight voucher.
• Tax support services and private health and dental insurance with Cigna, fully covered by Fever.
• Wellhub membership for gym and wellness access, and language learning support in English and Spanish.
• Hybrid work with a central Madrid office, snacks and drinks at the office, and a dynamic international team.