AI & Operations Process Manager

About the role

Fever, a tech platform for culture and live entertainment, is hiring an AI & Operations Process Manager for its Secret Media Network (SMN) in Madrid. The role is fully focused on designing, implementing and improving processes that drive efficiency, scalability and performance across the organization, and is open to candidates with a STEM background.

Key responsibilities

• Design, implement and continuously improve operational workflows across SMN, standardizing ways of working across North America, Europe, APAC and Latam
• Identify inefficiencies and bottlenecks and turn them into scalable processes
• Find opportunities to automate manual processes with AI tools and internal systems, working with Tech and Data teams
• Partner with stakeholders to ensure processes are adopted, document operational playbooks, and act as a bridge between strategy and execution
• Work with Marketing, Product, Data and Local teams to align operations with business needs
• Define and track KPIs such as post-production time, output and quality, and use data to drive decisions

Required profile

• Master's degree in Engineering, Mathematics, Statistics or Data Analytics (STEM)
• 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations or production management, preferably in large, fast-paced, digital-first organizations
• Strong experience in process design, optimization and workflow automation
• Comfortable working with data and defining KPIs
• Hands-on approach, moving quickly from strategy to execution
• Strong communication and stakeholder management skills
• Fluent written and spoken English

Required skills

• Process design and optimization
• Workflow automation tools (Zapier, Make, Notion, Airtable) are a strong plus
• Familiarity with AI tools and interest in using them for efficiency

What we offer

• Attractive compensation with room to grow, plus flexible remuneration (meals, transport, training, nursery support) and an option to receive part of your salary in advance
• 40% discount on Fever events and a free Candlelight voucher
• Tax support services and private health and dental insurance with Cigna
• Wellhub gym and wellness membership and language learning support
• Hybrid work with a central Madrid office