AI Senior Specialist – Advanced IT Support Solutions

About the role

As an AI Senior Specialist at BASF Digital Hub Madrid, you will lead the design and deployment of cutting‑edge artificial‑intelligence solutions that transform IT support. Working within the Smart Integrated Assistant (SIA) team, you will help create self‑service experiences and data‑driven insights for a global chemical leader.

Key responsibilities

• Design and implement AI‑driven automation for IT support, extending SIA or creating new solutions.
• Build and integrate AI components across the full technology stack, including machine‑learning services, APIs, and frontend applications.
• Develop, test, and deploy machine‑learning models using CI/CD pipelines, GitHub, and containerised environments.
• Collaborate with Product Owners and other stakeholders to ensure successful integration and rollout.
• Monitor emerging AI frameworks, LLM APIs, orchestration tools, and ITSM automation trends, evaluating and incorporating relevant technologies.
• Mentor team members, share best practices, and drive continuous improvement in AIOps and generative‑AI solutions.

Required profile

• Bachelor’s degree in Computer Science, Artificial Intelligence, Data Science, Engineering or a related field.
• Minimum 3 years of experience designing, developing and deploying AI/ML solutions in production.
• Proven ability to work in cross‑functional teams and communicate technical concepts to non‑technical stakeholders.

Required skills

• Machine Learning and AI development
• CI/CD pipeline implementation
• GitHub version control
• Containerised environments (Docker, Kubernetes)
• API design and integration
• Frontend application integration
• Large Language Model (LLM) APIs
• ITSM automation and orchestration tools