Application Support Specialist - 2nd Level Support

About the role

Julius Baer is looking for an Application Support Specialist for 2nd-level support, working 100% in Madrid. The role ensures the smooth operation of core banking applications through application management, coordinating with incident managers, application service owners, 3rd-level support and business stakeholders.

Key responsibilities

• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
• Take over periodic on-call duty (weekly 24/7 rotation)
• Administer change requests and ensure proper execution of application-related processes
• Participate in periodic release activities, including weekend deployments
• Support batch job scheduling and monitoring (e.g. Automic AWA, Control-M or similar)
• Perform routine data cleansing and maintenance of systems
• Contribute to projects on the operational aspects of existing or newly integrated applications
• Drive process optimization and automation, including handover to L1 (Control Center)
• Maintain and update application operation documentation and knowledge base

Required profile

• Completed IT training (degree in Computer Science or equivalent IT-related certification)
• Minimum of 2 years of professional experience in application support
• Ideally experience in banking or financial services with knowledge of financial products
• Process-oriented and analytical mindset, excellent communication skills and good written and spoken English

Required skills

• ITIL Foundation certification
• Solid understanding of Windows OS at server level; strong Linux knowledge (shell scripting is an advantage)
• Familiarity with Java application servers, databases and workload automation tools (AWA experience is a plus)
• Experience with batch job support and scheduling tools such as Automic AWA, Control-M or similar