Asesor/a Servicios Centralización (Agente Postventa) 30h Rotativo

About the role

The Post‑sales Service Advisor for Centralisation will join Leroy Merlin’s internal Customer Care team in Mijas. Working on a rotating 30‑hour schedule, you will ensure that customers receive a seamless experience when their installations are managed centrally.

Key responsibilities

• Handle post‑sale enquiries related to the centralised management of installations.
• Guarantee the best possible client experience throughout the service process.
• Collaborate with the regional Centralisation team to resolve issues that do not fall under the multi‑stay renovation safety model.
• Maintain accurate records of interactions and follow‑up actions.
• Work according to a rotating shift pattern to provide coverage across the week.

Required profile

• Motivation to help customers bring their ideas and projects to life.
• Willingness to work in a co‑creation environment that reflects Leroy Merlin’s values.
• Flexibility to adapt to a rotating schedule.

Required skills

What we offer

• Indefinite (permanent) contract.
• 30‑hour rotating work week.
• Opportunity to develop a career within a leading home‑improvement retailer.